Refund policy

Returns and Exchanges

We want you to keep your Stepise socks because they fit, not because returning them was too much hassle. Here is exactly how it works.

The 60 Day Fit Guarantee

Sizing is the hardest part of buying compression socks, so we carry that risk instead of you. You have 60 days from delivery to wear your socks, wash them and test them properly.

If the fit is wrong, email info@stepise.com with your order number and the size you need. We ship the replacement free of charge and you keep the original pair. There is nothing to pack and nothing to post back.

Standard Returns

If you would rather have your money back, you have 30 days from the delivery date to request a return. Items must be unworn, unwashed and in their original packaging, with any tags still attached.

Start a return by emailing info@stepise.com with your order number and the reason. We reply with instructions, usually within 12 hours.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method. Banks typically take 5 to 10 business days to show it on your statement.

Original shipping charges are not refunded unless the item arrived damaged or we sent the wrong product.

Damaged Or Wrong Items

If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo. We replace it or refund it in full, including shipping, and we do not ask you to return the item.

Items We Cannot Accept

For hygiene reasons we cannot accept socks that have been worn or washed, unless you are using the 60 Day Fit Guarantee above. Gift cards and final sale items are not returnable.